PawsAbilities - Terms & Conditions for Training and Behaviour Consultations

Effective Date: 10 June 2025

Updated; 07 August 2025

Please read these Terms and Conditions carefully before booking or participating in any services offered by PawsAbilities. By engaging with PawsAbilities for our training and behaviour consultation services, you agree to be bound by these Terms and Conditions.

1. Introduction & Definitions

These Terms and Conditions ("T&Cs") govern the provision of all dog training classes, workshops, one-to-one (1:1) training sessions, and behaviour consultations ("Services") offered by PawsAbilities ("we," "us," or "our"). The client ("you," "your," or "owner") refers to the individual(s) who have booked and/or are participating in Services with PawsAbilities.

2. Services Offered

PawsAbilities offers the following Services:

One-to-One (1:1) Training and Behaviour Sessions: Tailored private sessions, addressing specific behavioural concerns such as aggression, separation anxiety, reactivity, fear, house-soiling, and general nuisance behaviours, as well as typical training challenges such as loose lead walking, coming back when called etc.
Workshops: Specialised training events.

3. Booking & Payment

Booking Confirmation: All bookings are confirmed upon receipt of full payment or the agreed initial payment plan instalment.

Payment Terms: Payment for all Services must be made upfront.

For certain Services, payment plans may be available upon prior agreement with PawsAbilities. Details of any payment plan will be agreed in writing before the commencement of Services.

Pricing: All prices for Services are as advertised on our website or as quoted directly by PawsAbilities. Prices are subject to change without prior notice, but any change will not affect bookings already confirmed.

4. Cancellation & Rescheduling Policy

Client Cancellation/Rescheduling:

A minimum of 48 hours' notice is required for any client cancellation or request to reschedule a booked session (including 1:1 training sessions, behaviour consultations, and workshop attendance).

Notice must be given via info@pawsabilities.ie or by calling 085 170 6015.

If less than 48 hours' notice is provided, the full fee for that session will be forfeited, and no refund or credit will be issued.

If you cancel or reschedule a session with sufficient notice (48 hours or more), you may reschedule that specific session without additional charge.

Forfeiture of Payment: If a client reschedules or cancels a specific session two times, the payment for that session will be forfeited. Should the client wish to rebook that specific session, full payment for that session will be required again.

Package Completion: To ensure the best outcomes and progress, it's strongly advised that all sessions within a purchased package or course be completed within three months of the initial booking or start date.

PawsAbilities Cancellation/Rescheduling:

PawsAbilities reserves the right to cancel or reschedule Services due to unforeseen circumstances, including but not limited to trainer illness, family emergency, adverse weather conditions, or insufficient client numbers for workshops.

In such events, you will be notified as soon as reasonably possible via the contact details provided.

Where PawsAbilities cancels a session, you will be offered an alternative date/time, a credit for future services, or a full refund for the cancelled session at our discretion. PawsAbilities shall not be liable for any losses or expenses incurred by you as a result of such cancellations or rescheduling.

5. Client Responsibilities & Requirements

Dog Health & Welfare:

You must inform PawsAbilities of any known health conditions, injuries, infectious diseases (e.g., kennel cough, giardia), or behavioural issues your dog may have prior to booking and attendance.

For workshops, dogs must be up to date on their vaccinations (or provide a valid titre test certificate) appropriate for their age. Proof of vaccination may be requested.

If your dog becomes ill within 48 hours of a scheduled session, please contact us immediately to discuss next steps. It may be necessary to skip the session and ensure your dog's comfort.

Dogs should be free from fleas and worms.

Dog Temperament & Safety:

You are legally responsible for your dog's behaviour at all times, including during PawsAbilities' Services.

You must disclose any history of aggression, biting, or serious reactivity towards people or other dogs.

You must maintain control of your dog at all times. Dogs must be kept on a lead unless otherwise instructed by your PawsAbilities trainer.

You agree to follow all instructions given by PawsAbilities trainers regarding your dog's management and safety.

5. Limitation of Liability & Disclaimers

No Guarantees: PawsAbilities makes no guarantee of specific results. Animal behaviour is complex and influenced by numerous variables. Successful training and behaviour modification require consistent effort and adherence to the advice provided.

Owner Responsibility: All advice given by PawsAbilities is based on the information provided by you during registration and consultation. All training advice is implemented at your own risk. The client, by law, remains solely responsible for their dog's behaviour, actions, and safety at all times.

Assumption of Risk: You acknowledge that participating in dog training and behaviour activities inherently carries certain risks, including but not limited to injuries to persons or animals, or damage to property. You voluntarily assume these risks.

Indemnity: You agree to indemnify and hold harmless PawsAbilities, its staff, and trainers from any and all claims, demands, losses, liabilities, costs, and expenses (including legal fees) arising from:

Any injury or damage caused by your dog to any person, animal, or property during or after the provision of Services.
Your breach of these Terms and Conditions.
Your failure to follow instructions or advice provided by PawsAbilities.

Insurance:

You are strongly advised to ensure you have adequate pet insurance or household insurance cover for public liability in the unlikely event of damage or injury caused by your dog to property or to a third party. PawsAbilities, its staff, and trainers cannot accept responsibility or liability for any injuries, losses, damages, or expenses sustained during training activities or as a result of implementing advice provided.

6. Data Protection & Privacy

PawsAbilities collects and processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws.

Our full Privacy Policy, detailing how we collect, use, store, and protect your personal information, can be accessed here.

Marketing Consent:

PawsAbilities may take photographs and videos of clients and their dogs during sessions for use on our social media channels, website, and other marketing materials. By participating in our Services, you consent to PawsAbilities using such media for promotional purposes. If you do not wish for your image or your dog's image to be used, you must inform PawsAbilities in writing before the commencement of Services.

7. Intellectual Property

All training handouts, course materials, videos, and intellectual property provided by PawsAbilities remain the exclusive property of PawsAbilities.

These materials are for your personal use only and may not be reproduced, distributed, or shared with third parties without the express written permission of PawsAbilities.

8. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Ireland. Any disputes arising out of or in connection with these T&Cs shall be subject to the exclusive jurisdiction of the courts of the Republic of Ireland.

9. Amendments

PawsAbilities reserves the right to update or amend these Terms and Conditions at any time. Any changes will be posted on our website and will become effective immediately upon posting. It is your responsibility to review these T&Cs periodically.

Contact Information:

For any questions regarding these Terms and Conditions, please contact us at:

info@pawsabilities.ie

0851706015